Facing fresh challenges: Together we shall endure The MSP Hub COVID19 update IBM

We want you to know that IBM stands with you during this turbulent time.

As always, our teams will personally do all they can to help you succeed and thrive.

That is the nature of our partnership, and that doesn’t change. That never changes.

Here we’d like to share the steps IBM is taking to mitigate the impact of the COVID-19 virus on our business and on yours.


Taking the necessary changes

Like you, we’re closely monitoring recommendations from The World Health Organisation as well as the instructions and advice coming from local governments.

We’re taking every measure to ensure that IBMers stay safe, healthy and ready to help you.

That means ensuring continuity of service and delivery for your mission-critical operations, while looking for opportunities to adapt and advance your business in this new reality.

In short, we’re fully open for business and committed to help you stay the same.


What the changes mean for you and your clients

To ensure that we’re at our best to help you, we’ve temporarily adjusted a few of our business practices.

For example, with so many people working from home, we’re expanding the use of our powerful digital collaboration platforms to continue to partner with you virtually.

It won’t slow down our ability to respond to your needs.

In affected areas where we’re encouraging employees who can work from home to do so, the change will be almost imperceptible.

Remote working has been a part of the IBM culture for decades.

But make no mistake: when you need IBMers for essential activities and on-site maintenance, we’ll be there for you.

The internal IBM travel suspension we’re exercising won’t impact our ability to respond when you need us.


Data Centres and IBM Garages

We’re fully aware that many partners and clients rely on IBMers working out of a particular location, such as Data Centres and IBM Garages.

So when the situation calls for it, we’ll work case-by-case and within local context to decide on an interim approach.

Where meetings can occur in-person our team is ready to participate in any screening procedures you might have in place. If you choose to visit an IBM location, we hope you’ll agree to – and maybe even appreciate – a special screening process we’ve implemented for visitors to limit possible exposure to others. Rest assured that IBM has Business Continuity Plans, which are tested on a regular basis. They’re being called on as needed on a site-by-site basis as local conditions require.

One thing you should not have to worry about at a moment like this is the resiliency of your IT infrastructure and services.


IBM and the wellbeing of the wider community

Our technical and industry leaders are working hard to help government and health agencies monitor and manage the outbreak.

For example, IBM’s Summit supercomputer is helping researchers at the U.S. Department of Energy identify drug compounds to disable the coronavirus.

Our IBM Clinical Development system has been made available to national health agencies to reduce the time and cost of clinical trials.

IBM has managed through many global crises over its 109-year history.

We’ve persevered by grounding our decision-making in values that transcend business, and by working together to support each other and the world.

This pandemic is a dynamic event, and we’ll keep you updated as we move through this moment together.

If you’d like to know more, IBM CEO Ginni Rometty took part in a video discussion with the Squawk on the Street team, taking them through the numerous ways that IBM’s global resources are offering support.

Please know that we’re here and are ready to help you.

Stay healthy. Stay safe.

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