Forrester report on conversational computing platforms
The business-critical area of conversational computing is a rapidly emerging yet highly important market; so how do you ensure you’ve selected the right platform to fully enable your clients’ requirements?
An impartial Forrester New Wave™ report puts the leading providers up against each other, scoring them on nine essential criteria including breadth of services, user accessibility, and extensibility. Each platform is fully evaluated in individual sections, spelling out advantages and failings in detail.
All of them provide for the creation of customised voice and chat experiences, but “IBM leads the pack”. IBM Watson Assistant will actually “thrive in complex environments” with user and developer friendly analytics that “continuously react to the changing state of conversations”.
You can read the findings in full here.